Contents Restoration Department Manager

AlphaHire • Allentown, PA

17d

About The Position

We are seeking an experienced Contents Restoration Department Manager to lead and grow our contents division. This role oversees all phases of pack-out, cleaning, inventory management, and pack-back operations following property damage events. The ideal candidate is a hands-on leader with restoration industry knowledge, strong organizational skills, and the ability to manage teams, processes, and customer expectations in a fast-paced environment.

Requirements

• 3+ years of experience in restoration, construction, or related field, including 1–2 years of supervisory or management experience.
• Strong leadership, communication, and organizational skills with the ability to coach and develop teams.
• Proficiency with job management or contents inventory platforms such as Encircle, Xactimate, iCat, or similar.
• Ability to lift up to 50 lbs and work in warehouses, damaged structures, or varying environmental conditions.
• Valid driver’s license and reliable transportation.

Nice To Haves

• IICRC certifications preferred (FSRT, WRT, CPT, etc.).

Responsibilities

• Supervise, train, and mentor contents restoration technicians to ensure professionalism, efficiency, and consistent, high-quality work.
• Oversee the full contents restoration workflow, including pack-out procedures, item tracking, cleaning processes, storage, and pack-back logistics.
• Manage digital inventory systems and job documentation with complete accuracy, ensuring compliance with industry and insurance requirements.
• Partner with project managers, estimators, and production teams to coordinate schedules, resources, and job milestones.
• Conduct routine quality control checks and implement improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain, track, and ensure proper calibration of all restoration tools, cleaning equipment, and supplies.
• Monitor departmental budgets, job costing, labor utilization, and operational metrics to ensure profitability.
• Communicate proactively with clients, insurance representatives, and internal teams, providing updates and ensuring service expectations are met or exceeded.

Benefits

• Competitive compensation
• Paid time off (PTO) and company holidays
• Opportunities for professional growth and development
• Supportive and collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees