Contents Manager - Restoration
About The Position
Benefits: Company Phone & Laptop Auto Allowance + Fuel Card 401(k) matching Bonus based on performance Company car Tuition assistance Do you have experience leading a contents team and department? We are building a contents division that will perform structural cleanings, pack in/out/back, contents cleaning, and store contents to support our water mitigation, mold remediation, and fire/smoke remediation clients. We are looking for someone who wants to lead this division and help build it from the ground up! You MUST have successful experience with the estimating, billing, packing, cleaning, and storage of contents! Initial Responsibilities: Working, hands-on manager to start Lead the creation and foundation of the processes for the division Recruit employees and temporary labor Create a training program for each position Build a division that provides excellent customer service and delivers profitability Execute Total Loss assessment, contents documentation, and packing Position Summary/Purpose Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our fire, water, and contents cleaning services. Facilitate the timely and profitable delivery of all services required to process contents and restore damaged property to its pre-loss condition.
Requirements
- High school diploma (or GED) plus four (4) to five (5) years of experience in the cleaning/restoration industry or an Associate (2-year) degree in a business-related field and a minimum of three (3) years of experience in the cleaning/restoration industry.
- Team leader or supervisory responsibility experience preferred.
- Advanced technical skills, experience and certification in the area of contents packing and processing REQUIRED.
- Experience in ultrasonic cleaning and textile cleaning required.
- Adequate math skills.
- Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting.
- Effectively project job costs based on work remaining.
- Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.
- Experience with Xactimate software is Required
- Effective in receiving feedback and input from employees, probing for additional information or unspoken issues, and providing timely response.
Responsibilities
- Evaluate and close content jobs with customers.
- Communicate with customers and conduct in-home inspections as needed.
- Communicate with adjusters
- Write job estimates in Xactimate.
- Maintain project files.
- Responsible for collections for contents
- Coordinate laborers, cleaners, and subcontractors.
- Maintain inventory of materials needed for contents cleaning projects.
- Coordinate and participate in the packing and inventorying of damaged contents for processing.
- Perform production work as needed.
- Perform minor repairs on equipment.
- Attend company meetings.
- Participate in on-call rotation
- Schedule work with clients and labor.
- Provide input to and assist in the development of strategic goals.
Benefits
- Company Phone & Laptop
- Auto Allowance + Fuel Card
- 401(k) matching
- Bonus based on performance
- Company car
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
