Restoration Contents Manager

Paul Davis • Hickory, NC

12d • $70,000 - $75,000 • Hybrid

About The Position

We are looking for an experienced and driven Contents Division Manager to lead our team. In this key leadership role, you will oversee all operations of our Contents Division, ensuring exceptional service and seamless management. Success in this role requires outstanding organizational skills, a customer-focused mindset, exceptional attention to detail, and the ability to inspire and guide a team while maintaining clear communication with both customers and team members. The Contents Manager will be responsible for overseeing all aspects of the personal property restoration process for residential and commercial clients. If you have a strong background in the restoration industry and are seeking a fulfilling opportunity to make a significant impact, we invite you to apply. Why Paul Davis? Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win. Our Vision: To provide extraordinary care while serving people in their time of need . Our Mission: To provide opportunities for Great People to deliver Best in Class Results. Our Values Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Requirements

• Minimum of 3 years of experience in a contents supervisory position
• Experience with restoration mitigation and reconstruction desired
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent organizational and time management abilities
• Exceptional problem-solving skills with the ability to make quick decisions under pressure.
• Advanced, professional communication skills, both verbal and written
• Valid driver's license with a clean driving record and insurable
• Ability to lift/manipulate items of approximately 50 pounds

Responsibilities

• Manage all personnel, including current employees, new hires, and subcontractors.
• Conduct annual employee performance reviews.
• Provide supervision, coaching, and training to ensure quality control and adherence to company standards.
• Develop and implement systems and procedures to enhance efficiency and employee safety.
• Coordinate all phases of contents restoration, including:
• Initial site inspection and evaluation.
• Creation of salvage and non-salvage inventory lists.
• Pack-out (move-out) of personal property.
• Unpacking, cleaning/deodorization, and repacking of personal property.
• Manage cleaning of soft and hard contents using special cleaning equipment: Ultrasonics line for hard content and Esporta washing machine for soft contents
• Storage and pack-in (move-back) of personal property.
• Provide site supervision for projects both on location and at the facility.
• Ensure all work is performed according to quality standards and KPIs.
• Create and provide scopes for contents estimates.
• Monitor and order supplies as needed to ensure seamless operations.
• Oversee the general cleaning and maintenance of the office facility.
• Ensure timely and efficient completion of contents restoration projects.
• Maintain high levels of customer satisfaction and quality assurance.
• Meet or exceed operational and safety standards.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full-time.
• Paid training
• Health, dental and vision insurance
• 401K with company match
• Referral program
• Great culture and team dynamic
• Competitive hourly wages, ranging from $70,000 -$ 75,000 per year with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees