Content Writer, Customer Experience and Adoption

Amazon • Austin, TX

106d

About The Position

Are you an enterprising and innately curious writer who can cut through the noise, learn new areas quickly, and distill the key points clearly and concisely? Do you possess business acumen and customer obsession? Amazon Web Services (AWS) is seeking a growth-minded Private Pricing Content Producer, Customer Experience and Adoption to join the Private Pricing Programs and Experiences (3PX) team under the Global Deal Strategy and Programs (GDSP) organization. In this role, you will partner with a team of strategists, subject matter experts, and designers to create content that outlines the AWS Private Pricing Program’s guidelines, processes, and best practices. As a Content Writer, you will play a crucial role in executing our content strategy to drive the adoption and growth of our Private Pricing Program. You will leverage your critical thinking, forward-looking vision, and exceptional writing skills to continuously innovate and enhance our enablement assets. You will drive the Private Pricing content catalog with clear, concise, and contextual content that addresses the specific needs of our cohort of audiences. Your work will have wide reach, and benefit both internal audiences (e.g., AWS field) as well as external (e.g., AWS partners and customers). Through this work, you will play an instrumental role in building the Private Pricing Program brand, driving awareness and adoption, and increasing deal count and velocity. The ideal candidate is an exceptional writer and self-learner who has strong personal momentum and editorial judgment. You are energized by the opportunity learn new topics, and can self-drive gaining depth to get grounded quickly. You drive a wonderfully high bar through your meticulous, impactful output as well as your efficient operations and project management. You habitually work back from the customers’ needs and pain points in defining, prioritizing, and inspecting work. You are focused and organized, and can deliver on time and at a high bar in a fast-paced environment. You communicate concisely and precisely, and can influence others to drive your vision. You measure success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.

Requirements

• Bachelor’s degree or equivalent
• 3+ years of experience in content strategy, writing and development
• 3+ years of experience using data and metrics to inform and drive improvements

Nice To Haves

• Master or Advanced Degree in English, Communications, Content Strategy, or a related field.
• Exceptional editorial background with exceptional proofreading and content creation skills.
• Experience in driving complex large-scale content projects end to end independently and by collaborating with other teams.
• Experience in developing or editing multimedia (images, videos).
• Experience in content authoring tools.

Responsibilities

• Execute the content strategy to support our Private Pricing Program initiatives.
• Identify key audience segments and their specific needs, and conduct thorough analysis to uncover content gaps and opportunities to enhance content effectiveness.
• Deliver strategic content initiatives, coordinating with various stakeholders across the organization.
• Measure the impact of content efforts and continuously optimize for maximum effectiveness.
• Facilitate relationships with AWS-wide teams, such as Sales, Legal, Billing, Contracting, and Partner organizations, to align content efforts.
• Ensure all deliverables are of the highest quality and effectively address the target audience's needs.

Benefits

• Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
• We value work-life harmony.
• Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
• Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
• That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level