Content Syndication Manager

DemandScience • Danvers, MA

24d • Remote

About The Position

We are DemandScience, a global company which never stops innovating in our mission to provide the healthiest and most predictive global B2B data and intelligence for our customers. Our clients include sales and marketing professionals at global companies. Excellent execution is in our DNA. We provide innovative AI-analytics merged with enriched data to identify your next in-market prospects and customers at scale. Position Summary : Being responsible as a point of contact for clients throughout their campaign experience. This position maintains contact with clients and oversees their campaign progression to ensure goals are being met. Drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships. Responsible for all aspects of strategic account management, adoption, and customer experience and success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.

Requirements

• Bachelor's Degree in sales, business, communications, or related discipline
• 3-4 years of Client Service, Account Management or Sales experience in a competitive SaaS environment.
• Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience.
• Adaptable team player with a positive attitude and effective interpersonal skills with an ability to work cross-functionally internally and with external vendors.
• Demonstrated keen eye for detail and highly organized individual.
• Attention to detail, proactive problem-solving and analytical skills.
• Ability to efficiently manage multiple customer projects simultaneously.
• Demonstrated excellent communication (verbal and written) skills, including issue tracking, triaging and crisis management.
• Ability to effectively communicate technical information to non-technical audiences.
• Self-motivated, collaborative team player with innovative ideas to inspire customer loyalty and adoption.
• Ability to work toward goals, meet deadlines, and contribute positively to the team environment.
• Ability to communicate effectively in both a verbal and written manner.
• Skilled in the use of Microsoft Office products.

Responsibilities

• Analyze all client programs prior to launch for clear goals and objectives for use by other key teams.
• Ensure proactive touches with clients are happening at various stages including client calls on a weekly or bi-weekly cadence.
• Daily monitoring of assigned client programs to ensure they are running according to plan.
• Execute efficient launch of campaigns and monitor progression daily to ensure completion by target end date.
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
• Closely manage and nurture accounts to identify and eliminate risk of attrition.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Ensure customers are aware of and educated on new features and releases.
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
• Proactively focus on ways to grow and improve client relationships.
• Partner with internal stakeholders and Sales teams to align account activities and developing account strategies.
• Serve as main point of contact for new and existing clients.

Benefits

• 401(k) Plan with Employer Match
• Top tier Medical, Dental and Vision plans
• Flexible Spending, Dependent Care, and Health Savings Accounts
• Short Term and Long-Term Disability
• Life Insurance and AD&D Insurance
• Health and Wellness Initiatives
• Workplace Flexibility
• Paid Time Off
• Peer-Appreciation Program
• Employee Referral Program
• A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact.
• Join a great organization that cares about employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees