Content Manager

Mindlance • San Francisco, CA

2d

About The Position

Job Responsibilities: Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms Own user acceptance testing for email templates Maintain documentation and versioning for email content Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement Uphold and help us content standards, including terminology, voice and tone Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it Work well in Agile/Lean UX, remote, and cross-functional environments Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results Job Requirements Excellent, highly creative communication and critical-thinking skills At least 5 years of professional writing experience, with 3 years writing web and mobile content Ability to collaborate effectively in cross-functional design and product teams Ability to manage multiple projects in a fast-paced environment Experience in Agile UX environment preferred Professionalism in all aspects of daily work Experience with branding and writing both marketing and interaction content a plus

Requirements

• Excellent, highly creative communication and critical-thinking skills
• At least 5 years of professional writing experience, with 3 years writing web and mobile content
• Ability to collaborate effectively in cross-functional design and product teams
• Ability to manage multiple projects in a fast-paced environment
• Professionalism in all aspects of daily work

Nice To Haves

• Experience in Agile UX environment preferred
• Experience with branding and writing both marketing and interaction content a plus

Responsibilities

• Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs
• Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
• Own user acceptance testing for email templates
• Maintain documentation and versioning for email content
• Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
• Uphold and help us content standards, including terminology, voice and tone
• Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it
• Work well in Agile/Lean UX, remote, and cross-functional environments
• Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant
• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed