Content Operations Coordinator

Nextdeavor • New York City, NY

2d • $35 - $41 • Remote

About The Position

Here’s how you’ll make an impact on the team: Monitor and troubleshoot content ingestion through the Adobe ingest pipeline (using Splunk and AWS S3). Review job reports, identify errors, and coordinate with contributor relations on fixes. Report system issues to engineering and assist in testing solutions. Manage AWS S3 storage for assisted uploads. Suggest and support automation opportunities to streamline workflows. Onboard new assisted ingest partners, including AWS S3 configuration and workflow training. Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators. Develop clear documentation and training materials. Deliver technical support for tools and systems that impact content delivery. Gather and analyze data to measure ingest performance across content departments. Troubleshoot issues related to file transfers, transcoding, or automated scripting. Identify and implement process improvements to improve reliability and efficiency.

Requirements

• Bachelor's degree in computer science or a related field, or equivalent experience.
• Experience supporting technology and asset management systems in digital media.
• Knowledge of video/image transcoding.
• Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects.
• Experience in media technology, library science, or a similar area at a level equivalent to a degree or comparable experience.
• Strong technical skills: Excel, AWS (especially S3), JSON/XML, and experience with monitoring machine-generated data.
• Familiarity with Python and Java.
• Clear communicator, capable of bridging technical and non-technical discussions with a wide variety of team members.
• Organized multitasker who thrives under high-volume, high-velocity, deadline-intensive conditions.
• Curious, adaptable, and eager to solve problems.

Responsibilities

• Monitor and troubleshoot content ingestion through the Adobe ingest pipeline (using Splunk and AWS S3).
• Review job reports, identify errors, and coordinate with contributor relations on fixes.
• Report system issues to engineering and assist in testing solutions.
• Manage AWS S3 storage for assisted uploads.
• Suggest and support automation opportunities to streamline workflows.
• Onboard new assisted ingest partners, including AWS S3 configuration and workflow training.
• Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators.
• Develop clear documentation and training materials.
• Deliver technical support for tools and systems that impact content delivery.
• Gather and analyze data to measure ingest performance across content departments.
• Troubleshoot issues related to file transfers, transcoding, or automated scripting.
• Identify and implement process improvements to improve reliability and efficiency.

Benefits

• NextDeavor offers health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)

What This Job Offers

• Career Level: Entry Level