Manager, Content Operations

Sprout General Referrals

2d•Remote

About The Position

Sprout Social is looking for a motivated, creative, and adaptable Manager, Content Operations to lead content excellence and operational efficiency across our content ecosystem. This is a people management role focused on building strong foundational processes, enabling high-quality storytelling, and ensuring our content engine can scale with the business. You’ll serve as the lead editor and operational owner of the assignment desk, managing a team of in-house strategists and specialists alongside a bench of freelance contributors. Reporting to the Director of Content & Communications, you’ll partner closely with Content Strategy, Creative, SEO, Social, Campaigns, and Communications to bring clarity and consistency to how content is planned, produced, and measured. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention—all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong.

Requirements

6+ years of experience in content marketing, editorial or content operations, or 8+ years of experience in marketing program management or related fields.
1+ year of people management experience, including coaching and career development.
Proven experience managing assignments and complex workflows for a team of content creators.
Experience building and managing a bench of freelance writers and contributors.
Strong editorial background with deep experience in developmental editing and delivering clear, constructive feedback.

Nice To Haves

Experience partnering on content performance analysis and using metrics to inform strategy and operations.
Background in B2B and/or SaaS environments.
Familiarity with AI-assisted content workflows or content operations tooling, preferably Gemini and Jira.

Responsibilities

Build, document, and continuously improve foundational content operations that enable the team to scale efficiently and sustainably.
Own intake, prioritization, resourcing, and delivery across content types, balancing speed, quality, and team capacity.
Act as the lead editor for the content team, owning consistency of voice and quality across channels.
Provide developmental editing, clear feedback and coaching to elevate storytelling and editorial rigor that aligns with best practices.
Research, experiment and implement new technology and workflows from the rapidly evolving AI toolset to improve efficiency and output, and transform the way the team works and what they deliver to the business.
Partner with content strategy, creative and social to ensure workflows support both speed and creative excellence.
Lead a team of strategists and specialists, fostering growth, accountability and engagement.
Build and maintain a high-performing freelancer bench, including managing budget for freelance work.
Partner closely with the Senior Manager, Content Strategy & Operations to ensure processes support content strategy and help connect content performance to broader impact.
Collaborate on defining and tracking content performance metrics, translating insights into operational and editorial improvements.
Act as a trusted operational partner who brings clarity, structure, and momentum to cross-team initiatives.

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.