Content Operations Manager

Empower • Kansas City, KS

4d • Hybrid

About The Position

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Content Operations Manager owns the governance, lifecycle, and operational use of marketing content and digital assets across enterprise content management platforms. This role ensures that marketing teams can reliably find, reuse, and activate approved content while adhering to brand standards and internal compliance requirements related to marketing content usage. This position is a content management and governance role, not a content creation role. It partners closely with Brand, Creative, Legal/Compliance, Channel Owners, and Marketing Technology teams to establish standards, reduce operational risk, and improve speed to market through effective use of CMS, DAM, and related workflow tools.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Progressive experience in content operations, DAM, CMS, or marketing operations roles.
• Enterprise CMS/DAM administration experience.
• Strong metadata, taxonomy, and workflow design expertise.

Responsibilities

• Define and maintain content governance standards, including content lifecycle stages, naming conventions, version control, approval workflows, and retention practices.
• Establish decision rights and operating rhythms for content and asset changes.
• Ensure usage rights, consent requirements, and brand approvals are embedded within workflows.
• Own metadata strategy and taxonomy standards to support content findability and reuse.
• Serve as the business owner for CMS and DAM platforms.
• Design and optimize end-to-end workflows.
• Define KPIs and conduct audits to ensure governance compliance.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager