Content Moderator

TaskUs • New Braunfels, TX

43d • Onsite

About The Position

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. Shape the Digital World: Become a Content Moderator at TaskUs! Are you passionate about creating safe and positive online spaces? Do you have a keen eye for detail and a strong sense of responsibility? If so, we want you to join our team as a Content Moderator for TaskUs! About TaskUs: TaskUs is a global leader in providing outsourced digital services and next-generation customer experiences to the world's most innovative technology companies. We partner with the fastest-growing brands in social media, e-commerce, gaming, and more, helping them represent, protect, and grow. With a "People First" culture and a global workforce of over 45,000, TaskUs is a place where you can thrive and make a real impact.

Requirements

• Resilience and composure: The ability to thrive under pressure and handle sensitive content with emotional intelligence.
• Strong decision-making: Sound judgment and the ability to apply guidelines fairly and accurately.
• A growth mindset: A desire for continuous learning and professional development.
• Results-oriented: A focus on achieving performance targets while maintaining high quality.
• Cultural sensitivity: An appreciation for diversity and the ability to assess content without bias.
• Adaptability and problem-solving: The ability to navigate complex situations and find creative solutions.
• Collaboration and communication: Excellent interpersonal skills and the ability to work effectively in a team.
• English proficiency: B2 level in reading, speaking, and listening.
• On-site availability: Ability to work flexible shifts, including nights, weekends, and holidays.

Nice To Haves

• Previous experience in content moderation, customer support, or related fields.
• Familiarity with social media platforms, content management systems, and AI moderation tools.

Responsibilities

• Review and moderate a variety of user-generated content, including posts, comments, images, and videos, ensuring compliance with company policies and legal regulations.
• Enforce policies with fairness and accuracy, identifying trends and reporting violations.
• Handle sensitive content with professionalism and empathy, following established escalation protocols.
• Collaborate with internal teams to address content-related issues and improve moderation processes.
• Utilize AI-powered tools and other technologies to streamline moderation efforts.
• Analyze and report on content trends, generating valuable insights and metrics.
• Support crisis management efforts, responding quickly to negative content and misinformation.

Benefits

• At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
• Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
• We take pride in our inclusive environment and positive impact on the community.
• Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
• TaskUs prioritizes the well-being of our employees. As a Content Moderator, you'll have access to wellness coaching, resiliency training, and a comprehensive psychological health and safety program.
• We are committed to creating a supportive environment where you can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees