Content Developer-Release Area

Texas Health & Human Services Commission • Texarkana, TX

46d • Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Program Specialist IV, Content Development position within the Office of Access and Eligibility Services (AES). AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. The Content Developer: Reports to the Content Development Manager in the Office of Learning and Professional Development (OLPD) section in AES. Performs highly complex (senior level) consultative services and technical assistance work to include overseeing the development of advanced educational programs, the implementation and evaluation of initiatives and special projects for the AES Deputy Executive Commissioner Areas includes: Texas Works (TW) Medicaid for the Elderly and People with Disabilities (MEPD) Community Partner Program (CPP) Strategic initiatives, and other special projects as assigned Coordinates and collaborates with project stakeholders and internal partners including AES Operational Support offices, Leadership, Policy, Operations, Subject Matter Experts, and Social Services Applications in program development, review, feedback, implementation, evaluation, and reporting as determined by each project. The work involves planning, coordination, research, assessment, analysis, design, development, implementation, evaluation and ongoing revision of major agency educational programs, initiatives and special projects. The position: Coordinates with program development partners, oversees the design and development of blended learning solutions to include eLearning, instructor-led classroom sessions, video and webinar solutions for diverse audiences. Participates in the writing of interactive knowledge checks, quiz questions, exercises, and activities. Develops software simulations for agency systems, as required. Manages multiple simultaneous projects and may determine the methodology and delivery of educational courses. Supports OLPD in resolving curriculum and technical related issues. Uses specialized software and technologies to develop learning solutions, and works under limited supervision, with moderate latitude for the use of initiative and independent judgment. May be assigned specific Basic Skills Training content, TIERS Release projects, special projects and/or float between unit training needs and projects as assigned.

Requirements

• Knowledge of local, state, and federal laws related to HHSC programs such as Texas Works and Medicaid for the Elderly and People with Disabilities programs: public administration and management techniques; statistical analysis processes; research techniques; marketing techniques; and program management processes and techniques.
• Skill in: Effective communication both orally and in writing
• Skill in: Planning, development, implementation and analysis of agency educational programs
• Skill in: Analyzing information and solving problems
• Skill in: Organizing and prioritizing information
• Skill in: Coordinating and collaborating with program partners and stakeholders;
• Skill in: Marketing programs;
• Skill in: Developing, evaluating, and interpreting policies and procedures
• Skill in: Training, leading, and prioritizing staff workloads
• Ability to: Apply instructional design and curriculum development principles, including creation of design documents, course outlines, storyboards, and development and testing of learning objectives.
• Ability to: Apply adult learning principles, practices, and techniques to an eLearning and/or blended environment.
• Ability to: Develops ILT, blended learning, web-based or eLearning solutions using multiple technologies such as Microsoft Office Suite, Adobe, Audio, Video, or related software for use with large audiences, multiple instructors, and to prepare concise evaluation reports.
• Ability to: Identify measures or indicators of program performance and in operating computers and applicable software.
• Ability to: Performs as part of a team by contributing to the formulation of short and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others.
• Graduation from an accredited four-year college or university with a bachelor's degree. (Preferred)
• At least 3 years of experience working in the Texas Works or MEPD program, as applicable for position. (Required)
• Experience applying adult learning principles, practices, and techniques to an Instructor Led, elearning or a combination with blended environment. (Required)
• Experience in performing as part of a team by contributing to the formulation of short and long term goals, departmental and work planning, and developing effective communication strategies and relationships with others. (Required)
• Ability to travel up to 25%. (Required)

Nice To Haves

• At least two years of professional experience in curriculum development using instructional systems design (ISD) for adult learners. (Preferred)
• Experience developing elearning and online training using Adobe or Articulate development software (or similar) packages. (Preferred)

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Works collaboratively to identify innovative and effective solutions for internal and external customers.
• Coordinates and collaborates with project stakeholders and internal partners to lead or participate in the development of design documents that outline instruction, assessment, evaluation and implementation strategies for the ongoing educational needs required of the AES Eligibility Operations workforce, and Community Partners. Conducts research, assessment, and policy and process analysis to identify gaps for program development.
• Oversees the design and development of educational program materials for AES Operational s and Community Access and Services using adult learning theory, a systematic process such as ADDIE, and a variety of methods including: instructor-led, webinars, web-based or eLearning solutions, job aids, and other performance support tools for AES strategic initiatives, new employee basic skills training, ongoing skills training, regularly scheduled TIERS system update release training, policy changes, new program implementations, and other required revisions. Provides guidance to team members in the development and integration of new methods and procedures through training materials.
• Uses multiple technologies such as Microsoft Office Suite, Adobe, Audio, Video, or related software to coordinate the development of Instructor Led Training (ILT), blended learning, web-based or eLearning solutions for AES Eligibility Services and Community Partners.
• Consults with area management in the design and development of methods for the assessment and evaluation of the effectiveness of educational products and systems, including formative and summative evaluations and other evaluative methodologies. Collects, organizes, analyzes and prepares materials for reports as needed. Reviews and evaluates information on service delivery system methods, outputs and activities to identify gaps in required skills and recommends solutions for improvement.
• Communicates effectively with team members, subject matter experts, and other stakeholders by developing and maintaining relationships using established communication tools, and processes. Works with program team members to determine training needs to address trends identified and resolve technical problems with online training materials and learning management system.
• Stays abreast of current agency processes; assesses and analyzes immediate and emerging educational needs for eligibility workforce and others, as appropriate. Maintains liaison with program management to coordinate the development, effectiveness and use of printed and web-based products.
• Formulates and recommends policies and procedures for educational design, development, implementation and evaluation to OLPD management for ongoing program and process improvement.
• Represents the program area at meetings, conferences, seminars, panels and committees as needed.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Number of Employees: 1,001-5,000 employees