Content Designer (Mobile Product, Loyalty & AI Experiences)

Modus Create • Austin, TX

6d • Remote

About The Position

Modus Create is looking for a Content Designer to join an exciting, fast-moving mobile product engagement with a leading digital retail savings platform focused on loyalty, discovery, and AI-assisted shopping experiences. This project centers on building a net-new, loyalty-driven mobile app designed to earn trust earlier in the shopping journey, drive repeat behavior, and support confident, AI-assisted decision-making ahead of a critical Q4 window. In this role, you’ll be an embedded member of a modern, cross-functional product team, partnering closely with product, experience design, and engineering to shape how value is communicated throughout the app. You’ll ensure complex mechanics—such as cash back, deal stacking, loyalty progress, and AI recommendations—are clear, credible, and immediately understandable in moments that matter. This is not a marketing or copy-only role. It’s a product delivery role where content is treated as a core part of the experience and directly tied to engagement, conversion, and retention outcomes.

Requirements

• 4–7 years in Content Design / UX Writing for consumer digital products.
• Shipped mobile apps (iOS and/or Android) at scale.
• Experience with commerce, loyalty, fintech, or data-heavy products preferred.
• Strong microcopy, UX writing, and content systems thinking.
• Ability to explain complex value simply and credibly.
• Comfort designing for edge cases, empty states, and failure modes.
• Accessibility-aware (WCAG-informed language and patterns).

Nice To Haves

• Full-stack UX instincts: contributes to flows, states, and interaction logic.
• Experience working closely with engineers (React Native familiarity a plus).
• Exposure to experimentation, analytics, or CRM tools (e.g., Braze).
• Familiarity with AI-assisted or conversational interfaces.

Responsibilities

• Own content across core mobile experiences including onboarding, loyalty wallet, discovery feeds, agentic search/chat, and in-app browser guidance.
• Design content as a system: scalable patterns, microcopy, and guidance—not one-off strings.
• Translate complex mechanics into clear, user-centric language.
• Partner closely with Product, Design, and Engineering in weekly decision loops and delivery sprints.
• Collaborate in Figma and contribute to shared design systems.
• Support experimentation by defining testable content hypotheses tied to engagement, conversion, and retention.

Benefits

• 100% remote since day one
• Named a top company for remote work by FlexJobs and Inc.
• Trusted by leading brands across the globe
• Culture of autonomy, mastery, inclusion and continuous learning

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed