Contact Specialist

Perdue, Brandon, Fielder, Collins and Mott L.L.P.•Arlington, TX

3d•$16•Onsite

About The Position

Perdue Brandon Fielder Collins & Mott, LLP in Arlington TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm . Are you a high-energy problem-solver who enjoys helping others? If so, read on! We pay our Call Center Representatives a competitive wage of $ 16.00/hour. We also offer exceptional benefits including medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth . If this sounds like the right opportunity for you, apply today! ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections. At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement. A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.

Requirements

High school diploma or equivalent
Previous office experience
Proficiency in Microsoft Office
Punctual and dependable
Work well in a team environment
Strong written and verbal communication skills
Enjoy talking on the phone and understand good phone etiquette
Attentive to detail
Organized and able to meet deadlines, work under pressure, and prioritize tasks
Effectively multitask

Nice To Haves

Customer service experience
Experience in a law office
Experience in collections environment
Experience in tax office

Responsibilities

Handling incoming and outgoing calls
Research accounts to determine contact information for individuals and businesses
Document all actions taken on accounts
Meet weekly and monthly production objectives