Contact Lens Associate

Georgia Eye Partners•Dallas, GA

About The Position

The Contact Lens Associate is responsible for ordering, fitting, and dispensing contact lenses. This position will perform day-to-day tasks to ensure all optical patients' needs are met, including, contact lens insertion and removal classes and follow-up care. They must possess strong sales skills by demonstrating a high level of knowledge about our products. The Contact Lens Associate must be able to work with our diverse base of customers (i.e. pediatric, adolescent, and adult) by delivering quality care and outstanding and friendly customer service and establishing customer loyalty.

Requirements

Associates must possess either a High School Diploma or GED
2 years of eyecare experience required
Ability to demonstrate eye–hand coordination, manual/finger dexterity, agility, and color vision and depth perception with visual acuity correctable to 20/25 while fitting eyeglasses and contacts
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
Team player that develops strong collaborative working relationships with internal partners and can effectively engage and to build consensus among cross-functional teams

Nice To Haves

Apprentice Dispensing Optician License preferred
ABO and/or NCLE preferred

Responsibilities

Interpret contact lens prescriptions written by ophthalmologist or optometrist to determine proper specifications and brand
Recommend appropriate contact lenses after considering the prescription and the patient's lifestyle needs
Sell and Dispense contact lenses under supervision of physician or LDO
Place contact lens orders with appropriate vendors
Instructs patients on proper insertion, removal, and proper care for contact lenses
Troubleshoot patient RX issues and act as a liaison between patient and physician
Maintain Contact Lens Trial Inventory
Properly document, track, and follow-up on patient orders to ensure superb customer service