Contact Center Team Lead

Owens Corning•Toledo, OH

22h

About The Position

The Get Pink Team Lead is accountable for leading and developing a team of people leaders who directly manage front-line Customer Solutions Agents and Specialists within a contact center environment. This role ensures the delivery of exceptional customer experiences, strong operational performance, and continuous improvement in response to inquiries regarding Owens Corning’s products, loyalty programs and warranties/claims. The position collaborates closely with each business segment’s Commercial Sales Leaders, Product Managers and Marketing Leaders to accelerate the brand and become the undisputed service leader. Reports to: Customer Solutions Operations LeaderSpan of Control: 5 direct reports

Requirements

3+ years of people leadership experience, with demonstrated success leading other leaders.
Proven experience in customer service, contact center leadership, or similar service‑oriented environments.
Strong business acumen and analytical capability; able to use data to inform strategy and decisions.
Experience in project management, dispute resolution, and continuous improvement.
Ability to set clear goals, influence across functions, and translate strategy into action through leaders.
Exceptional coaching, communication, and talent development skills.
Strong change leadership and comfort operating amid ambiguity.
Customer‑centric mindset with a passion for strengthening experience and brand loyalty.
Anticipates needs of our customers and organization; exceeds expectations through proactive improvements.
Inclusive leadership style that builds belonging, collaboration, and shared accountability.
Models confident decision‑making in fast‑moving environments and coaches others on how to evaluate options and make independent decisions.
Working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint).