Contact Center Representative

Wintrust Financial Corporation•Salt Lake City, UT

14d•$19•Onsite

About The Position

Build your career with a company that is rated a top 20 lender nationally for VA Home Loans! Veterans First Mortgage is an FHA/VA home lender. Come join a team that trains you from the ground up! Veterans First Mortgage employees strive to give each and every borrower an exceptional customer experience. We have a visionary marketing team with a cutting-edge lead program. Our in-house team of loan officers, processors, underwriters and closers share one goal: to make the loan process swift, simple and compliant. Military members make up a large part of our demographic. An increasing number of veterans are using their home loan benefits. Come take advantage of this momentum and feel a great satisfaction in helping those that serve our country. For more information on Veterans First Mortgage, please visit http://www.veteransfirst.com/careers Veterans First Mortgage is a consumer-direct lender that specializes in serving Veterans and the military community from its main loan center in Salt Lake City. We operate under Wintrust Financial Corporation, an Illinois-based bank. Why join us? An award-winning culture that supports Personal Growth, Respect, Trusted Relationships, All-in Approach, Employee Empowerment Competitive pay and benefits including medical, dental, vision, life, a 401k plan with a company match and tuition reimbursement, parental leave, employee assistance program (EAP), banking benefits, pet insurance … and more Generous paid time off and flexible work hours Opportunities to grow and develop in your career Promote-from-within culture You can make a difference! Veterans First holds Top Workplace awards from The Salt Lake Tribune and The San Diego Union-Tribune Why join this team? Resources and care to ensure success from the moment you start: comprehensive two-week initial training period; ongoing coaching and routine Individual Development Plan meetings; friendly and inviting environment, with help and support always available Earn more than just an hourly wage: initial hourly wage of $19.00 an hour, with uncapped monthly incentive based on performance metrics allowing motivated individuals to maximize their paychecks Grow with us: Our department promotes 100% from within; career opportunities in other departments open up, and our team members frequently fill those roles Flexibility to achieve the right work-life balance: Mon - Fri, 7 a.m. - 7 p.m. business hours; full-time schedules available with both morning and evening shifts; we accommodate school schedules and requests for shift changes the best that we can

Requirements

Have strong interpersonal, oral, and written communication skills
Enjoy engaging with people and nurturing relationships
Be able to multitask, enter data accurately, and navigate CRM promptly
Be goal-oriented and crave advancement within the company

Nice To Haves

Previous call center experience preferred, but not required

Responsibilities

Create a lasting first impression by being the initial response to prospective borrowers who submit online inquiries for information
Re-engage and nurture past clients
Gain an understanding of clients’ mortgage needs and verify submitted information
Navigate CRM and enter client information
Advance and introduce potential borrowers to licensed loan officers