Contact Center Representative - 20$-20.50$/HR
About The Position
• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. • Assist scheduling customers with appointments for Airbag recalls and provide dealership information. • Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes • Capture concerns of the customer and properly document calls to create a case. • Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. • Work fluidly with team for clear feedback and growth opportunities. • Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. • Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. • Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. • Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates • Will use multiple screens, soft wares, and processes to assist customer. Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe
Requirements
- Must be able to work with a team and on their own
- Must be able to type 35WPM minimum
- Computer skills - able to navigate multiple screens, tabs, software, etc.
- Previous customer service experience
Nice To Haves
- Automotive or dealer experience
Responsibilities
- Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
- Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
- Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
- Capture concerns of the customer and properly document calls to create a case.
- Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.
- Work fluidly with team for clear feedback and growth opportunities.
- Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
- Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
- Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
- Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
- Will use multiple screens, soft wares, and processes to assist customer.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
