Contact Center Representative - Rochester, NH

Service Credit Union

10d•$22

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Contact Center Representative (CCR) who will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions. Pay: Starting at $22.00 per hour. Flexible based on experience. Hours: Full Time, Monday - Friday, 11:30 am to 8:00 pm, Saturday, 9:30 am - 6:00 pm rotating every 3rd weekend. Benefits Include: Great health and dental benefits starting day one! Great health and dental benefits starting day one! PTO, long-term disability, and paid holidays. 401k with 8% company contribution after one year of employment. Paid leave policy after 12 consecutive months of employment. Free confidential mental health support program with Talkspace Free identify theft protection through IdentityForce Tuition reimbursement. Training and career growth opportunities. The Day to Day: Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment. Answer general inquiry questions about members accounts. Quickly identify client needs and match it to a product or service. Perform other job-related duties as assigned. Experience and Qualifications: Excellent verbal and written communication skills. Outstanding customer service skills. Good organizational skills with proven ability to multi-task. Ability to recognize and resolve member issues promptly, using courtesy and tact. Customer service, retail or call center experience preferred but not required. High school diploma or equivalent required. If you are interested in applying your customer service skills to further your career, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place! Join us today! At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other. Equal Opportunity Employer Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! Who We Are At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.

Requirements

Excellent verbal and written communication skills.
Outstanding customer service skills.
Good organizational skills with proven ability to multi-task.
Ability to recognize and resolve member issues promptly, using courtesy and tact.
High school diploma or equivalent required.

Nice To Haves

Customer service, retail or call center experience preferred but not required.

Responsibilities

Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
Answer general inquiry questions about members accounts.
Quickly identify client needs and match it to a product or service.
Perform other job-related duties as assigned.