Contact Center Lending Specialist - Rochester, NH

Service Credit Union

5d•$23

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Contact Center Lending Specialist who will be responsible for providing high-quality service to members by processing consumer loan applications, offering guidance throughout the lending process, and assisting with loan-related inquiries both during the application stage and once the loan is established. Duties will also consist of aiding members with non-loan related account services. While application processing is focused on consumer loans, this role also provides support for member inquiries related to both existing consumer and real estate loans. Pay: Starting at $22.62 per hour. Flexible based on experience. Hours: Full time, 11:30am – 8:00pm, rotating Saturdays. Benefits Include: Great health and dental benefits starting day one! PTO, long-term disability, and paid holidays. 401k with 8% company contribution after one year of employment. Paid leave policy after 12 consecutive months of employment. Free confidential mental health support program with Talkspace© Free identify theft protection through IdentityForce© Tuition reimbursement. Training and career growth opportunities. The Day to Day: Receive and process consumer loan applications efficiently and accurately. Guide members through each stage of the application process, ensuring they understand requirements and next steps. Identify and recommend beneficial products and services to meet member needs. Conduct follow-up with members regarding application status, required documentation, or additional information needed. Provide accurate information regarding lending products, including GAP, CL/CD, and Mechanical Breakdown Protection (MBP). Answer member questions regarding basic account information, loan products, and real estate lending services. Meet or exceed department production and account goals while maintaining a high standard of service quality. Respond to member inquiries regarding loan products, rates, terms, and conditions. Provide accurate information on basic account services and general banking inquiries. Assist members with navigating lending resources, tools, and digital platforms. Experience & Qualifications: Preferred knowledge of Meridian Link/Loans PQ/TrueStage/Route66 Prior success cross selling payment protections Proven track record identifying product matching Excellent interpersonal, presentation and organizational skills. Ability to communicate clearly and effectively verbally and in writing. Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required. Ability to work independently and in a team environment. High school diploma or equivalent required. If you are interested in applying your customer service and online technology skills to further your career and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place! Join us today! At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other. Equal Opportunity Employer Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! Who We Are At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.

Requirements

Excellent interpersonal, presentation and organizational skills.
Ability to communicate clearly and effectively verbally and in writing.
Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required.
Ability to work independently and in a team environment.
High school diploma or equivalent required.

Nice To Haves

Preferred knowledge of Meridian Link/Loans PQ/TrueStage/Route66
Prior success cross selling payment protections
Proven track record identifying product matching

Responsibilities

Receive and process consumer loan applications efficiently and accurately.
Guide members through each stage of the application process, ensuring they understand requirements and next steps.
Identify and recommend beneficial products and services to meet member needs.
Conduct follow-up with members regarding application status, required documentation, or additional information needed.
Provide accurate information regarding lending products, including GAP, CL/CD, and Mechanical Breakdown Protection (MBP).
Answer member questions regarding basic account information, loan products, and real estate lending services.
Meet or exceed department production and account goals while maintaining a high standard of service quality.
Respond to member inquiries regarding loan products, rates, terms, and conditions.
Provide accurate information on basic account services and general banking inquiries.
Assist members with navigating lending resources, tools, and digital platforms.