Contact Center Representative - 1st Shift Part-Time

Wawa, Inc.

1d•Hybrid

About The Position

At Wawa, our Contact Center Representatives are the friendly voice, on the other end of the phone, who our store Associates and customers reach out to for a multitude of needs. Our Contact Center Representatives are proud to be part of our beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. If you’re passionate about helping our internal and external customers resolve issues, and being part of a collaborative team, keep reading. Wawa’s Contact Center Representatives provide best in class customer experiences. Our hybrid in-office work environment allows Contact Center Representatives to interact with colleagues to build relationships on a regular basis. Wawa’s culture is relationship driven. Please note, fully remote work is not an option. Our Contact Center Representatives complete an interactive in-office training session to learn how to resolve and at times escalate issues. Wawa provides extensive training documents, knowledgebases, as well as one-on-one coaching. Our Contact Center Representatives work across many areas including Technology, Store Operations and more. Our CCR’s provide support for our mobile app, rewards platform, in-store IT systems, facilities and much more. If you are successful juggling multiple competing priorities in your current role, this might be the right role for you. This is a high optics role with cross-functional interaction which can create opportunities for career growth at Wawa. Successful CCR’s are provided opportunities for professional development and increases in compensation inside and outside our Contact Center department. Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.

Requirements

Tech savvy multi-tasker, able to work with 10-15 apps open and able to adapt quickly to changing technology
Comfortable and experienced using Microsoft Office (Outlook and Teams extensively)
Leveraged web-based programs to provide user friendly solutions
2-3 years of experience in a call center or customer recovery environment
HS diploma, technical certification, or equivalent experience
Candidates must be available to be in the office for training and post-training
Provide proof of high-speed internet connection (Minimum speed of 1MBPS download and 768 Kbps upload is required)

Nice To Haves

Bilingual in Spanish/English language

Responsibilities

Provide best in class customer experiences
Interact with colleagues to build relationships on a regular basis
Complete an interactive in-office training session to learn how to resolve and at times escalate issues
Work across many areas including Technology, Store Operations and more
Provide support for our mobile app, rewards platform, in-store IT systems, facilities and much more
Juggling multiple competing priorities
Quickly analyze problems and troubleshoot with limited information
Work independently while remaining calm under stress
Excel in both verbal and written communications
Be naturally detail oriented, organized and curious
Work flexible hours based on business needs and potential crisis situations
Work weekdays and weekends and any shift due to 24/7 hours of operation