Bilingual part-time Contact Center Representative

Cyprus Credit Union•Midvale, UT

About The Position

We are hiring a part-time bilingual Contact Center Representative. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career with an exciting and respected financial institution that offers opportunities for comradery, professional growth, and advancement? If so, please read on! The future of Cyprus Credit Union is only as bright as our team. We employ a team of like-minded banking professionals. To attract and retain quality talent, we offer competitive pay, and comprehensive benefits , provide opportunities for employee advancement , share resources for career development , and encourage a work-hard/play-hard lifestyle . Additionally, we value diversity , volunteering for our communities, and taking steps to do our part in reducing our carbon footprint . This Contact Center Representative position earns a competitive wage as well as the potential to earn a monthly incentive up to $300 or $400 , depending on effort and hours worked! We also offer both our part-time and full-time employees the following comprehensive benefits : Health, dental, life, and vison insurance plans 401k and retirement savings plan 12 paid holidays Paid day off for your birthday PTO from the day you start. Remaining PTO earned equivalent to your working hours. Earn additional PTO when you volunteer in the community Competitive tuition reimbursement Due to our "Most loved" atmosphere, Cyprus Credit Union has been named one of the BEST credit unions to work for every year since 2020! Here at Cyprus, we value the success and rewards that come as we learn and grow together! Through our "career pathing" programs, we offer continuous trainings that can provide you with opportunities in advancement. If this sounds like something you have been waiting for, don't hesitate! Apply now to start your future with Cyprus! A DAY IN THE LIFE OF A CONTACT CENTER REPRESENTATIVE As a Contact Center Representative, you perform a broad variety of member services over the phone such as account balances inquiries, transferring funds, calculating interest, helping with card disputes, taking loan payments, and assisting members with bookkeeping and checking account problems. No matter what the issue, you ensure our members are taken care of and know they are a part of a credit union that loves them. You are busier than ever, but you thrive in a fast-paced environment and your excellent customer service remains consistent. A good listener, you answer questions and resolve issues patiently. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. You handle frustrated callers with empathy and professionalism. When needed, you refer members to the appropriate department or employee. You perform related clerical tasks promptly and accurately. With pride, you keep your work area clean, secure, and well maintained . While some callers require extra patience, most are appreciative of the excellent customer service you provide them--and you go home at the end of each shift feeling good about the great service that you've provided.

Requirements

High school diploma or equivalent
One year of credit union experience
Thorough knowledge of member services and financial products provided
Understanding of member bookkeeping procedures
Computer and 10-key skills
Phone skills and etiquette
Basic math skills
Exceptional customer service skills
Bilingual Spanish speaker
good listener with a professional attitude
excellent communication and public relations skills
tactful and diplomatic
excellent problem-solving and reasoning skills
organized with excellent follow-through

Responsibilities

perform a broad variety of member services over the phone such as account balances inquiries, transferring funds, calculating interest, helping with card disputes, taking loan payments, and assisting members with bookkeeping and checking account problems
ensure our members are taken care of and know they are a part of a credit union that loves them
answer questions and resolve issues patiently
Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products
handle frustrated callers with empathy and professionalism
refer members to the appropriate department or employee when needed
perform related clerical tasks promptly and accurately
keep your work area clean, secure, and well maintained

Benefits

Health, dental, life, and vison insurance plans
401k and retirement savings plan
12 paid holidays
Paid day off for your birthday
PTO from the day you start. Remaining PTO earned equivalent to your working hours.
Earn additional PTO when you volunteer in the community
Competitive tuition reimbursement

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