Contact Center Representative II - Indianola
About The Position
J oin Our Team at Peoples Bank! Peoples Bank, a locally owned and progressive community bank, attributes its financial success and growth to its outstanding employees. Since 1998, we've expanded from a small office on the Indianola square to branches in Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour. What sets us apart is our commitment to taking the time to answer our customers' questions and solve their problems. Unlike other banks that focus on quotas, we encourage our employees to do what's right for our customers and colleagues. We offer competitive compensation, excellent benefits, opportunities for professional growth, community involvement, and a positive work environment. Position: Contact Center Representative II (Indianola Location)
Requirements
- High School Diploma or GED required
- Strong customer service orientation with a professional and positive attitude
- Excellent verbal, written, and listening communication skills
- Ability to work efficiently in a fast‑paced, team‑oriented environment
- Comfortable working for extended periods on the phone
- Strong problem‑solving skills and attention to detail
- Ability to multitask and manage frequent interruptions
- Proficient computer skills and ability to learn new systems quickly
- Ability to assist customers both in person and over the phone with accuracy and professionalism
- Regular shift 8 a.m. to 5 p.m. Monday through Friday. Saturday rotation from 8 a.m. to 12 p.m.
Nice To Haves
- One year of banking, receptionist, or call center experience preferred
Responsibilities
- Identify customers and provide accurate, professional service to ensure security and operational integrity
- Engage customers to understand needs and recommend appropriate bank products and services
- Open, close, and maintain consumer and business accounts, including checking, savings, CDs, IRAs, HSAs, and online banking
- Maintain strong product knowledge and actively cross‑sell bank and subsidiary products
- Monitor and respond to messages in the main voice mailbox
- Escalate sensitive or complex situations to the appropriate Officer as needed
- Balance cash drawer and assist with vault accuracy as assigned
- Support special projects, reports, and serve as departmental backup when needed
Benefits
- Health, Dental, and Vision Insurance
- Employer-paid Life Insurance, Short-Term Disability, and Long-Term Disability
- 401K with Employer Match
- 15+ days of PTO per year
- Family Leave Plan
- Over 11 Paid Holidays
- Employer-paid Identity Theft Insurance
- Aflac Insurance
- Flexible Spending Accounts
- Peoples Bank Stock Purchase Plan
- Free personal checking accounts and safety deposit box
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
