Contact Center Rep.

City National Bank & Trust•Lawton, OK

2d•Onsite

About The Position

Call Center Customer Service Representative provides excellent customer service while serving as a liaison between customers and all other departments and branches of CNB on incoming calls to the Call Center of City National Bank and Trust Company located in Lawton, Oklahoma.

Requirements

Demonstrated aptitude for learning new technology and working knowledge of MS Office.
Problem solving and conflict resolution skills.
Flexible in scheduling in order to meet business needs between 8:00 am & 6:00 pm weekdays and 9:00 am to 4:00 pm Saturdays.
Ability to balance business and customer considerations through multi-tasking.
Strong interpersonal skills and ability to work alone and with others in a team environment.
Must have a strong work ethic with the ability and desire to meet goals.
Professional and adaptable to change.
Demonstrated positive attitude and willingness to help others.
High school diploma or equivalent required
Previous work experience in customer service position or one year of college or military education.
Proficient in office skills, working knowledge of MS Office

Nice To Haves

Experience taking Inbound calls in a call center environment is preferred.
Sales experience a plus
Bi-lingual a plus

Responsibilities

Achieve and maintain all Call Center goal metrics.
Complete training on professionalism, telephone etiquette, and OTJ software & achieve 80% or higher passing score on written situational test following training.
Provide exceptional customer service to resolve customer issues promptly and effectively using proficient communication skills.
Work effectively under pressure during times of high call volume or when assisting escalated customer situations.
Comply with banking and departmental regulations, policies, and procedures.

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