Contact Center Fraud Representative (Onsite - Hoover, AL)
About The Position
At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud. Primary Responsibilities Answers calls from customers that are fraud related Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Works with either close supervision or under clearly defined procedures This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Ability to accurately observe stable and scrolling on-screen text and images
- Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
- Ability to operate a keyboard and mouse to type and make on-screen selections
- Ability to work at a computer for extended periods of time
Nice To Haves
- One (1) year of customer service or related experience
- Experience with Financial Crimes/ Fraud is highly preferred.
- Prior experience in high volume Call Center Environment
- Ability to adhere to policies, procedures, and guidelines
- Ability to multi-task and work in a fast-paced environment
- Ability to solve problems
- Basic computer skills and ability to navigate various systems
- Basic customer service skills
- General knowledge of banking
- General knowledge of fraud monitoring or fraud claims process
- Strong verbal, written communication, and organizational skills
- Time management skills
Responsibilities
- Answers calls from customers that are fraud related
- Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Works with either close supervision or under clearly defined procedures
Benefits
- Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
- Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
- To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
