Contact Center Fraud Representative (Onsite - Hoover, AL)

Regions Bank•Hoover, AL

2d•$36,127•Onsite

About The Position

At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud. Primary Responsibilities Answers calls from customers that are fraud related Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Works with either close supervision or under clearly defined procedures This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time

Nice To Haves

One (1) year of customer service or related experience
Ability to adhere to policies, procedures, and guidelines
Ability to multi-task and work in a fast-paced environment
Ability to solve problems
Basic computer skills and ability to navigate various systems
Basic customer service skills
General knowledge of banking
General knowledge of fraud monitoring or fraud claims process
Strong verbal, written communication, and organizational skills
Time management skills
Experience with Financial Crimes/ Fraud is highly preferred.
Prior experience in high volume Call Center Environment

Responsibilities

Answers calls from customers that are fraud related
Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Works with either close supervision or under clearly defined procedures