Contact Center Dispute Specialist

United Community Bank•Blairsville, GA

22h•$32,146 - $45,185

About The Position

United Community is looking for a Contact Center Dispute Specialist to provide specialized customer support in processing ACH, debit card POS fraud, and non-UC ATM disputes. Act as a subject matter expert to identify and escalate potential fraud trends, assisting other departments in implementing proactive measures. Deliver exceptional First Call Resolution service while managing risk for the bank and the customer across multiple contact channels. This position is available in Blairsville, GA or Laurens, SC.

Requirements

At High school diploma or equivalent required; Bachelor’s degree preferred.
1–3 years of banking, bank operations, retail, or customer service experience.
Contact center experience a plus.
Strong analytical and problem-solving skills.
Detail-oriented with accuracy in work.
Ability to make informed decisions quickly and troubleshoot issues.
Strong verbal and written communication skills.
Proficient in Microsoft Office and standard office equipment.
Ability to navigate multiple systems efficiently.
Self-starter with collaboration skills.
Ability to work evenings and Saturdays as part of a set or rotating schedule.
Experience with email, chat, or other customer communication channels preferred.
Bilingual/Spanish-speaking ability a plus.

Nice To Haves

Bachelor’s degree in a relevant field.
Experience in fraud prevention or dispute resolution.

Responsibilities

Follow all Contact Center Dispute Team policies and procedures with accuracy.
Support ACH, debit card POS, and non-UC ATM disputes across all contact channels.
Complete disputes accurately within designated dispute software.
Report fraud/dispute trends promptly to the Dispute Team Lead or Supervisor.
Educate customers on fraud prevention tools.
Handle complex dispute/fraud issues and provide exceptional customer service.
Interact professionally with customers and co-workers, representing United Community as “The Bank that Service Built.”
Support multiple customer contact channels (phone, email, secure message, chat).
Actively seek, refer, and/or sell bank products and services that align with customer needs.
Maintain thorough knowledge of all bank products and services.
Participate in ongoing training, monthly coaching, and team huddles.
Keep absences to a minimum to support team performance goals.
Other duties as assigned.