Contact Center Specialist

CUAnswers • Grand Rapids, MI

just now • Onsite

About The Position

The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. The person in this position will present themselves professionally and position themselves as an organized, proficient, accurate individual as well as position themselves as goal and results oriented.

Requirements

• Ability to work hours of Contact Center Operations as needed.
• Working knowledge of Microsoft Office primarily Outlook, Excel, and Word.
• Excellent interpersonal communication skills
• Demonstrate attention to detail and respond well to deadlines
• Prior Sales Experience
• Ability to work with and take/provide direction to others
• Ability to use discretion when dealing with sensitive or confidential data.
• Ability to accurately type 20 words or more per minute.
• Ability to work effectively within a team setting.

Nice To Haves

• Prior Sales Experience in a credit union or financial services environment

Responsibilities

• Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned.
• Initiate outbound calls, both sales and reminders, based on assigned campaigns.
• Actively soft-sell credit union products and services by matching product/service benefits to the member’s needs.
• Perform duties related to special projects requests.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees