Contact Center Business Analyst II

ASM Research

About The Position

The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per the defined designs. Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. Coordinates with content developers and graphics designers to ensure that needs are technically feasible, translating detailed designs into executable software. Provides technical site maintenance and advice on moderately complex issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments. Prepares functional specifications from which programs will be written and then designs, codes, debugs, and documents programs. Develops the requirements of a product from inception to conclusion. Tests, debugs, and refines the software to produce the required product Designs user interfaces of interactive web applications including ADA 508, and cross browser compliance. Maintains compliance with standards and conventions in developing programs. Develops required specifications for simple to moderately complex programs or problems. Conducts systems tests, monitors test results, and takes appropriate corrective action for the non-routine issues. Creates coded unit tests and works with Testers/Information Assurance to address program and/or security findings. Prepares required documentation, including block diagrams, logic flow charts and software program documentation.

Requirements

Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
2-5 years of experience with programming or web development activities.
Must be detail oriented, as well as able to work well with clients.
Experience with Java, C#, Python, XML, JavaScript, , or other programming languages in order to design and develop prototypes from the ground up.
Participate in all phases of software development with a focus on design, development, and implementation using Java, C#, SQL, Javascript, or other programming language.
Experience developing scalable databases and applications against a relational database such as Oracle or SQL Server preferred.
Excellent verbal and written communication skills.
Must work efficiently within multiple teams.
Ability to multi-task, work well under pressure, and work in a closed environment with others.
Maintains current knowledge of relevant technology.
Strong problem solving, logic, and analytic skills.
Applies knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.
Familiar with and utilized best programming standards and practices in a professional capacity.
Experience in information system design, including application programming on large-scale case management systems and the development of software to satisfy design objectives

Nice To Haves

Experience developing scalable databases and applications against a relational database such as Oracle or SQL Server preferred.

Responsibilities

Coordinates with content developers and graphics designers to ensure that needs are technically feasible, translating detailed designs into executable software.
Provides technical site maintenance and advice on moderately complex issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments.
Prepares functional specifications from which programs will be written and then designs, codes, debugs, and documents programs.
Develops the requirements of a product from inception to conclusion. Tests, debugs, and refines the software to produce the required product
Designs user interfaces of interactive web applications including ADA 508, and cross browser compliance.
Maintains compliance with standards and conventions in developing programs.
Develops required specifications for simple to moderately complex programs or problems.
Conducts systems tests, monitors test results, and takes appropriate corrective action for the non-routine issues.
Creates coded unit tests and works with Testers/Information Assurance to address program and/or security findings.
Prepares required documentation, including block diagrams, logic flow charts and software program documentation.