Bilingual Business Analyst - Contact Center - Hybrid

Gainwell Technologies LLC•Rancho Cordova, CA

11d•Hybrid

About The Position

As a Bilingual Business Analyst - Contact Center - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Participates in support of infrastructures, applications, and technology initiatives, both from an operational perspective in conjunction with existing standards and methods of delivery. Collaborate with other technology teams and clients to deploy technology architectures and solutions. Research, escalate, and resolve, technology problems relating to the global technology environment.

Requirements

3 + years of experience working as a business analyst or ‘requirements translator’ between technical and non-technical personnel, with 2 or more years of Health and Human Services experience preferred
2+ years of experience working with Contact Center software/solutions, AWS Connect required
This Bilingual position requires fluency in English and Spanish, both verbal and written
Knowledge of Microsoft Excel advanced features such as macros and/or relational database software
Ability to clearly and concisely translate technical requirements to a non-technical audience
Good personal computer and business solutions software skills
Analytical and problem-solving skills with strong attention to detail
Ability to utilize time management and multi-tasking skills to meet deadlines
Good interpersonal skills to interact with customers and team members
Good written and oral communication skills
Presentation skills to communicate with management and customers
Ability to work in a team environment with strong teamwork and collaboration skills
Candidate must live within commuting (1 hour driving) distance to our Gold River, CA office for this hybrid position
Video cameras must be used during all interviews, as well as during the initial week of orientation

Responsibilities

Hourly interaction with other members of the team is expected.
Bring your knowledge as Contact Center BA to help in understanding the requirements and executing them in a successful project.
Support workflows and technical personnel to determine requirements.
Support quality control in testing requirements