Bilingual Contact Center Rep

Republic Bank Careers•Louisville, KY

3d•$18

About The Position

Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!“ Starting Rate: $18.00 hourly About Republic Bank Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for I nnovate for the Future, M ake it Easy, P rovide Exceptional Service, A cknowledge & Celebrate Success, C ommit to Caring and T hrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com . POSITION PURPOSE AND OBJECTIVES: The Contact Center Representative is responsible for providing outstanding service to all that contact Republic Bank, client, or non-client. This position will strive to provide accurate information to all inquiries while following departmental procedures and bank policies to achieve their individual performance goals. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. MUST be fluent in Spanish & English!

Requirements

Ability to navigate through multiple computer systems Required.
English/Spanish speaking and reading ability Required.

Nice To Haves

Six months call center experience Preferred.
Previous banking experience Preferred.
Familiar with Microsoft Excel, Word, and Teams programs.

Responsibilities

Answer inbound calls in a timely, professional manner; make outbound calls as directed.
Ensure client satisfaction by resolving client research in a prompt and timely manner.
Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries when necessary.
Provide account information and perform necessary research.
Resolve basic client inquiries with a strong emphasis on cross-selling bank products and services.
Protect client information by following department security guidelines and procedures.
Transfer calls to appropriate Republic Associates and Departments when necessary.
Review client accounts, and enthusiastically offer bank products that complement the client relationship.
Required to meet all individual service standards.
Consistently strive to provide one call resolution; escalate any issues/questions that arise to a supervisor.
Follow department best practice standards for providing excellent service and selling bank products.
Stay current on changes to products, procedures and policy of the bank and the department.
Successfully complete necessary training and testing to advance servicing skills.
Ensure adherence to scheduled shift start times and break times to optimize availability.
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.