Contact Center Associate Program Review and Instructional Designer

M&T Bank • Bridgeport, CT

5d • Hybrid

About The Position

Overview: The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location that adhere to M&T Learning and Development quality standards. Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator led, and web-based training solutions. In addition, the Associate Instructional Designer will leverage various software development tools to design innovative training delivery methods.

Requirements

• Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
• Excellent oral communication and interpersonal skills required
• Critical thinking, analysis, and synthesis skills required
• Skills in planning, organizing, and self-management required
• Ability to work collaboratively and creatively in a deadline driven environment
• Project manage multiple projects at different stages, while meeting deadlines and quality standards

Nice To Haves

• Experience in training and development, retail, sales, or financial and banking services preferred
• Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred
• Advanced degree in Instructional Design, Curriculum Design, or Adult Education
• ATD certification preferred

Responsibilities

• Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
• Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
• Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees