Contact Center AI & Automation Intern

Sun Country Airlines•Minneapolis, MN

48d•$20•Onsite

About The Position

Our 10-week internship program provides aspiring professionals with the opportunity to take flight in their careers by providing a dynamic and immersive experience that goes beyond traditional learning. We believe in nurturing talent, fostering creativity, and empowering individuals to develop their skills. Our interns receive hands-on experience, mentorship, a collaborative environment, career coaching, professional development, and networking opportunities. As an intern, you will make an impact on the company by contributing to hands-on projects and critical business needs. You will own a project from start to finish with a goal to make a real business impact on Sun Country's operations. Upon successful completion of the summer internship program, you may be considered for employment opportunities within Sun Country. The Summer 2026 Internship Program dates are June 2, 2026 - August 13, 2026.

Requirements

Must be currently enrolled as a part-time or full-time student at a college (at time of application)
Pursing a degree in Data Analytics, Information Systems, Business, Computer Science, or a related field
Strong interest in AI, automation, contact center and customer experience technologies
Familiarity with data visualization tools and dashboard creation (e.g. PowerBI, Tableau)
Proficient in Microsoft Office - Outlook, Excel, Word, PowerPoint
Must be authorized to work in the U.S.
Qualified candidates must pass a criminal history background check
Able to complete the full 10-week internship program (June-August 2026)

Nice To Haves

Preferred graduation date in Spring 2026, Winter 2026 or Spring 2027
On- or off-campus leadership experience
Effective interpersonal, verbal and written communication skills
Proven project coordination skills with the ability to juggle multiple projects and establish priorities
High degree of organization, self-motivation and creative thinking
Ability to learn new systems quickly
Experience with chatbot platforms, AI testing, or contact center technologies
Understanding of sentiment analysis and machine learning concepts

Responsibilities

Develop and maintain a feedback loop dashboard to monitor AI performance, sentiment trends, and fallback behavior
Partner with Training and QA teams to compare resolution accuracy between AI and human agents
Test Bright Pattern AI agent features on voice channels and document outcomes
Enhance Agent Assist workflows and contribute to predictive analytics models for proactive service
Participate in weekly system review meetings with Bright Pattern, QA, and Customer Service Training teams
Maintain documentation in Knowledge Base to ensure usability for both human and AI agents
Support the creation of a Contact Center Automation Playbook that summarizes test cases, efficiency gains, and lessons learned
Assist with data integration efforts across systems including Bright Pattern, Calabrio, and ServiceNow

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