2026 Summer Intern - Contact Center - AI Reshape

Roche•Indianapolis, IN

14d•$45 - $45•Onsite

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position 2026 Summer Intern - Contact Center - AI Reshape Department Summary This product line contains all elements that are needed to create a contact center service. Included are capabilities as Telephony, Quality Assurance, Workforce Management, Omnichannel, AI, Bots and Contact Center of the future. Contact Center platforms are for delighted customers , engaged employees, and the business challenges of today as well as the planning for tomorrow’s customer experience . We radically simplify how we work to deliver & support our traditional portfolio, while pushing towards new innovations, AI and digital solutions. We are going through a change to our foundation to modernize our catalog of services, improving our ability to tackle new capabilities. This position is based in Indianapolis, IN, On-Site. The Opportunity You will collaborate with multiple platforms to review AI business use cases. Verify and document the differences between the various platforms. Ensure data accuracy, consistency, and completeness across the platform. Verify compliance and governance. Develop and maintain documentation for design specifications, user guides, and data sources. Test for functionality, performance, and usability, and work with stakeholders to gather feedback Document outcomes, return on investments, and communicate results. Program Highlights Intensive 12-weeks , full-time (40 hours per week) paid internship. Program start dates are in May/June (Summer) A stipend, based on location, will be provided to help alleviate costs associated with the internship. Ownership of challenging and impactful business-critical projects. Work with some of the most talented people in the biotechnology industry.

Requirements

Required Education: Must be pursuing a Bachelor's degree
Required majors: Informatics, IT, Data Science, Computer Science, Information Systems, Business Analytics, Information Science or related fields.
Excellent communication, collaboration, and interpersonal skills.
Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.
Strong problem-solving skills and attention to detail.
Passion for AI related topics
Ability to understand business use-case and translate to technical details.

Responsibilities

Collaborate with multiple platforms to review AI business use cases.
Verify and document the differences between the various platforms.
Ensure data accuracy, consistency, and completeness across the platform.
Verify compliance and governance.
Develop and maintain documentation for design specifications, user guides, and data sources.
Test for functionality, performance, and usability, and work with stakeholders to gather feedback
Document outcomes, return on investments, and communicate results.