Contact Center Agent
Goldenwest Credit Union•Logan, UT
•$15•Onsite
About The Position
Our Contact Center Agents eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
Requirements
- High school diploma required
- Strong ability to think critically and solve problems.
- Timely and meticulous attention to verbal and written communication.
- Devotion to earning and maintaining member trust.
- Attentiveness to professionalism in appearance and action.
Nice To Haves
- Prior retail or consumer lending experience is preferred.
Responsibilities
- Cultivate and effectively manage long-term, trusting relationships.
- Assist members over the phone with their account needs.
- Process transactions.
- Pair corresponding credit union products and services with members’ financial needs.
- Provide consistent member follow-up.
- Comply with all regulations as required by law.
- Actively participate in continuing education related to credit union career development.
Benefits
- Medical insurance (we pay 100% of your deductible!)
- Dental insurance (we pay 100% of your premium!)
- Paid time-off (we pay you to take 34 days off!)
- Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
- Retirement (we pay 100% of your pension and match your 401K!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
