Contact Center Agent - Bay City Area

ELGA Credit Union • Bay City, MI

3d • Hybrid

About The Position

ELGA Credit Union (Bay City Location) Contact Center Agent Department: Contact Center Location: Bay City Reports To: Solutions & Support Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks by applying excellent product knowledge, strong problem-solving skills, and a commitment to delivering accurate and thorough assistance to our members.

Requirements

• One month to twelve months in a contact center or customer service role
• A high school education or GED.
• Outgoing
• Motivated
• Must cross sell products and services comfortably over the telephone
• Good listening and telephone skills
• Computer keyboard
• Able to make decisions with minimum information.
• Must have good problem solving skills.

Responsibilities

• Provides outstanding service to credit union members via phone. Effectively addresses member inquiries, concerns, and issues by applying critical thinking skills and providing comprehensive solutions.
• Achieves sales targets by promoting credit union products and services through understanding member needs and recommending appropriate solutions.
• Meet and exceed QA standards by ensuring accuracy, adherence to policies and procedures, and delivering a high-quality member experience
• Stays informed about credit union products and services by using the products and services, participating in ongoing training to enhance product knowledge, and effectively communicate offerings to members.
• Maintains member account information on computer system.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED