Contact Center Agent

Long Home Products • Savage, MD

1d • $18 • Onsite

About The Position

We are seeking a motivated and professional Contact Center Agent to join our team in Savage, MD. This is not your typical call center position — this role is all about sales and persuasion. You will use proven sales techniques and outstanding communication skills to schedule appointments for our sales representatives to meet with homeowners. Your ability to build rapport quickly, overcome objections, and create urgency will directly impact the success of our sales team and your own earning potential.

Requirements

• Sales experience is required — retail, phone, or in-home sales preferred.
• Comfortable and confident speaking with customers over the phone.
• Professional, persuasive, and goal-oriented attitude.
• Reliable with strong work ethic and ability to commute to our Savage, MD office daily.
• Exceptional communication skills with a customer-first approach.

Nice To Haves

• experience in the construction industry
• knowledge of scheduling software

Responsibilities

• Engage homeowners in meaningful, persuasive conversations that create excitement and urgency about improving their home.
• Confidently make outbound calls and respond to inbound leads with the goal of selling the appointment, not just scheduling it.
• Build trust and connection quickly using emotional intelligence and active listening to understand each homeowner’s needs and motivations.
• Clearly explain our products and promotions in a way that inspires confidence and interest.
• Handle objections with professionalism, empathy, and persistence, turning hesitation into opportunity.
• Confirm appointment details thoroughly to ensure every set is high-quality and ready for our sales team.
• Consistently hit and exceed daily and weekly performance goals through focus, energy, and accountability.
• Represent Long Home’s brand with integrity, enthusiasm, and a customer-first attitude on every call.

Benefits

• $18/hour base pay plus uncapped bonus opportunities for hitting and exceeding goals.
• Paid training with the tools and coaching you need to succeed.
• Growth opportunities within a rapidly expanding sales organization.
• A supportive team environment focused on professional development and winning together.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed