Contact Center Advisor
About The Position
Sentara Health Plans in Virginia Beach is looking to hire a Remote Contact Center Advisor This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming The Contact Center Advisor is responsible for responding to all telephonic sales related consumer inquiries, identifying qualified prospects, providing rate quotes and enrolling eligible consumers telephonically. Responsible for upselling and/or cross-selling products, providing guidance on insurance coverage, selling policies, and conducting appropriate follow-up calls.
Requirements
- High School Diploma
- Must obtain L-HIL or L-LIFEHI within 60 days of hire
- 1 year of Sales experience required
Responsibilities
- Responding to all telephonic sales related consumer inquiries
- Identifying qualified prospects
- Providing rate quotes
- Enrolling eligible consumers telephonically
- Upselling and/or cross-selling products
- Providing guidance on insurance coverage
- Selling policies
- Conducting appropriate follow-up calls
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
