Contact Center Advisor

Community Choice Credit Union • Farmington Hills, MI

1d • Hybrid

About The Position

At Community Choice Credit Union, we’re looking for a Virtual Member Service Specialist to be the voice of our credit union. You’ll be the first point of contact for members reaching out through phone, online chat, and e-channels—ensuring each interaction is meaningful, efficient, and focused on improving their financial lives.

Requirements

• 1-2 years of experience in a customer service or financial services environment.
• A high school diploma or equivalent.
• Strong communication skills—especially in a virtual setting.
• A knack for multitasking, problem-solving, and remaining calm under pressure.
• Confidence using technology and learning new systems.

Responsibilities

• Be a trusted advisor—actively listen, uncover needs, and recommend solutions that save members money, make them money, or make banking easier.
• Support members through phone, chat, and e-mail—no script reading here! We want you to bring your personality to every conversation.
• Open new accounts, process transactions, and assist with loan applications and fraud concerns, all from your virtual desk.
• Make outbound calls to help members discover the full range of services available to them.
• Maintain high standards of accuracy, security, and professionalism in every interaction.

Benefits

• A supportive and united team environment.
• Competitive pay and benefits.
• Opportunities for career growth in a thriving credit union.
• You’re not just doing a job—you’re building a career while helping others.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED