Consumer Strategy & Operations Manager

Upside•Washington, DC

3h•$112,000 - $135,000•Hybrid

About The Position

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. Reporting to the Consumer Strategy & Operations Principal, this role serves as the central coordination hub for the consumer business, driving operational excellence and cohesion across the Consumer Marketing organization and its partners. The position ensures that strategic priorities are translated into actionable plans, fosters clear collaboration across teams, and supports the organization’s ability to deliver results and scale in a fast-moving environment.

Requirements

4+ years of experience: in strategy and operations, chief of staff roles, management consulting, or program management, including close collaboration with marketing teams.
Systems thinker with an operator’s mindset: Able to zoom out to understand how strategy, org building, processes, and incentives interact, then zoom in to translate that understanding into practical, actionable solutions. Experience assessing and helping implement technology solutions for scaling organizations.
Executive-ready communicator comfortable with data: Synthesizes complex information and data into clear narratives, decision frames, and recommendations for senior leaders, while adapting communication style for different audiences.
Strong operating judgment: Brings a mature point of view on tradeoffs, sequencing, and decision-making; knows when to push for rigor and when to enable speed.
Detail orientation and quality execution: Carries a project from overarching plan through to tactical execution, while being trusted as the source of truth on project details and maintaining a high standard for work quality.
Skill bringing structure to open-ended problems: Thrives in evolving environments creating structure where it doesn’t yet exist and iterating as the business learns and scales.
Cross-functional influence: Builds trust quickly, aligns diverse partners, and drives outcomes through clarity and follow-through.

Responsibilities

Own end-to-end project planning for cross-functional initiatives, translating topline objectives into integrated roadmaps, sequencing work across teams, and ensuring execution reflects business needs, not just those of individual projects.
Anticipate and manage interdependencies, risks, and tradeoffs across a complex initiative portfolio, proactively surfacing implications, facilitating decisions, and re-balancing plans as circumstances and timelines evolve.
Build and maintain operating systems and rhythms (e.g. internal communications, team onsites, team project management, goal-setting, quarterly planning, executive readouts) that create accountability and alignment for the Consumer Marketing organization and partner teams.
Partner closely with teammates to evolve the consumer operating model, shaping processes, governance, tooling, and documentation that improve prioritization, execution, and scalability as the business grows.
Take first pen on project plans and new organizational approaches, identifying the gaps between what the team has and what the team needs to up-level initiatives both large and small.