Strategy & Operations Manager

Vend Park

7h•$110,000 - $125,000•Hybrid

About The Position

We are hiring a Strategy & Operations Manager to architect the operating backbone of our customer experience. Today, many of our workflows were built quickly to support rapid growth. They work — but they aren’t yet durable, scalable systems. Your mandate is to transform scrappy processes into structured, measurable, automation-first infrastructure. You’ll lead bi-weekly and monthly check-ins to understand their pain points, priorities, and evolving needs, then help translate those insights into operational improvements and concrete solutions. You’ll travel to these locations, when needed, in order to build the relationships with property managers and tenants that allow us to deliver a seamless parking experience. This role is a great fit for someone who genuinely enjoys working with customers, has high emotional intelligence, and is comfortable moving between relationship-building and execution. You’ll partner closely with Operations, Revenue, Product, and Engineering to design the processes, tools, and insights that drive retention, expansion, and long-term customer trust.

Requirements

5+ years of experience in either: Business Operations, Product Operations, Consulting/ Investment Banking, or a similar analytical, cross-functional role.
Exceptionally strong with data — comfortable analyzing large datasets, building forecasting models, and constructing operational frameworks that drive decision-making
A builder who enjoys designing systems, not just running them
Highly analytical, curious, and comfortable in ambiguity
Customer-obsessed but operationally rigorous
Detail-oriented and deeply committed to accuracy
Tech-forward and excited about using AI to improve workflows
Comfortable working cross-functionally and owning outcomes
Ability and willingness to travel up to ~30% to customer sites across the U.S., as needed

Responsibilities

Design and improve core garage and customer workflows: onboarding, reporting, escalations, renewals, and risk management
Build playbooks and operating rhythms to eliminate tribal knowledge
Identify failure points and redesign processes before they impact customers
Build and own forecasting models, performance analyses, and scenario planning frameworks to inform strategic decisions and proactively identify risks and growth opportunities
Own customer and garage metrics and dashboards (health scores, retention, churn drivers, SLAs)
Translate data into clear insights for leadership and execs
Partner with Finance and Revenue to connect performance to revenue outcomes
Own tooling and internal workflows (CRM, reporting, automation)
Partner with Product and Engineering to automate manual processes
Leverage AI and modern tools to improve accuracy, speed, and visibility