CONSUMER SERVICES ANALYST-EOG - 31000117

State of Florida

7d • $37,400

About The Position

The primary responsibility of this position is to provide information and access to benefits and services to those who contact the Governor’s office by phone. It is a responsible, professional position and requires extensive knowledge regarding the operations of state agencies and the major goals and policies adopted by the Governor.

Requirements

• Must be able to operate a computer with multiple open screens and talk on phone simultaneously.
• Proficient in Microsoft Office Suite.

Nice To Haves

• Bilingual in Spanish/English preferred.

Responsibilities

• Answer calls received daily with emphasis on providing quality customer service, information, access to benefits, and assistance to constituents experiencing problems with an agency of state government, and other concerns or requests.
• Collaborate with other phone analysts and correspondence analysts to provide simplified access to services and expedite the delivery of information and benefits
• Participate in team meetings and provide verbal and written reports
• Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees