Consumer Sales Specialist

LaCrosse Footwear • Portland, OR

1d

About The Position

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. PRIMARY RESPONSIBILITY: To provide excellent customer service to LFI consumers through innovative problem solving and by providing timely information that exceeds customer expectations and enhances the company's brand loyalty, and growth. This position requires a high level of professionalism, including written and verbal communication, and system skills.

Requirements

• Must be dependable and have a team first mentality
• Must be self-motivated and accountable to peers
• Must have strong and efficient written and verbal communication skills
• Must have strong problem-solving skills
• Must be willing to conduct oneself in accordance with Company's Core Values
• Must be able to manage multiple tasks in a fast pace environment
• Must have a high level of interpersonal skills
• Must be able to accurately enter data into multiple systems
• Must be able to empathize from the customer's point of view
• College degree or equivalent experience
• Ability to utilize computer systems to find information and problem solve
• Basic skill in Excel, MS Word, Outlook

Nice To Haves

• 1 - 2 years customer service experience preferred
• Social media experience preferred

Responsibilities

• Engaging with customers via phone calls, e-mail, live chat, and social media
• Advocate for the end consumer to ensure we are creating the best customer experience
• Use creative problem-solving to find solutions for customer issues
• Educate and/or sell our product to the customer
• Entering customer information via Windows and cloud-based software
• 7 hours of phone/email/chat/social responsibility per day
• Perform other duties, as assigned by Consumer Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level