Consumer Loan Sales Specialist

Extraco Banks, N.A.•Waco, TX

17d

About The Position

The Consumer Loan Sales Specialist is responsible for generating, developing, and closing consumer loan opportunities while delivering an exceptional customer experience. This role combines sales, relationship building, and detailed loan processing to support organizational loan growth goals. The specialist will guide customers through the loan application process using the nCino platform, identify additional lending opportunities, and actively cross‑sell Extraco products. In this fast‑paced, customer-facing position, the specialist works closely with the Consumer Lending Manager and retail teams to improve loan quality, ensure compliance, and enhance overall operational efficiency. Success in this role requires strong communication skills, a passion for helping customers, attention to detail, and the ability to manage multiple tasks while maintaining accuracy and professionalism.

Requirements

College degree or related experience.
Minimum three years in customer service, sales, or related credit experience.
Passion to help people in a manner that achieves strong bonds of trust.
Strong verbal communication skills and assertive demeanor.
Ability to work well in a fast paced environment.
Position requires many detail oriented functions.

Nice To Haves

Knowledge of Extraco Banks technology platforms a plus.

Responsibilities

Generate and develop consumer loan applications using nCino platform.
Search for additional loan opportunities that provide value to the customer.
Coordinate loan closings for customers that are timely and well prepared.
Discuss and participate in cross-selling additional bank products.
Assist Consumer Lending Manager with training field personnel on how to generate loan opportunities and provide quality loan closings.
Coordinate sales efforts with indirect team when customer is purchasing a vehicle.
Maintain a high penetration of AFT, ACH, and other ancillary products.
Support Consumer Lending Manager in monitoring and adhering to compliance related issues.
Perform tasks or projects as needed by supervisor.
Provide a superior customer experience during loan process that creates referrals and repeat business.
Achieve high ratings on customer experience surveys.
Learn and implement methods that will improve loan quality to enhance organizational performance.
Strong focus on loan application depth of analysis, income determination, and collateral valuation.
Package loan properly to ensure loan operations can generate loan documents efficiently.
Assist in training retail teams on how to have quality conversations that increase loan application activity.
Assist with calls on retention list to increase customer retention and decrease competitor payoff.