Consumer Sales Representative-Retail

TDS Telecom•Cedar City, UT

1d•Onsite

About The Position

The Consumer Sales Representative-Retail is a key contributor to TDS Telecom's overall consumer strategy, focusing on growing, delighting, and retaining customers. The primary goal is to grow revenue and achieve sales targets by providing exceptional customer service. This role involves handling walk-in customers at retail stores and inbound customer calls when no customers are present. The representative serves as the main point of contact for consumer customers inquiring about products and services, requiring a thorough understanding of all consumer product features, benefits, pricing, procedures, promotions, tools, and systems for order placement, billing updates, and customer contact records. In addition to base pay and benefits, the position includes monthly sales goals for strategic products like Voice, High Speed Data, TV, Mobile, and other strategic product sales, with additional commission incentives tied to meeting these goals and maintaining customer service quality.

Requirements

1+ years’ experience in a sales or customer service role
2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Nice To Haves

6+ months experience in a fast-paced environment managing multiple tasks
6+ months experience working with detailed data
Ability to meet or exceed sales goals
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry
Understanding of telecommunication products and services
Excellent interpersonal communication skills (i.e., verbal, written, listening)
Problem solving skills (i.e. customer complaints, competitive issues)
Successful completion of classroom training will be required
Demonstrated success in a competitive sales environment
Able to Work Overtime with Advance Notice
Ability to Work shifts with a potential Saturday rotation
Experience working with escalated customer issues and problem resolution both over the phone and face to face.

Responsibilities

Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings through face to face and over the phone interactions.
Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn.
Works to ask lifestyle questions and promote services to fulfill customer needs.
Responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries.
Consult with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolves construction related issues in specific markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals.
Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Special Projects as assigned by Supervisor