Consumer Proposal Inquiries Administrator

Farber Debt Solutions

1d•$41,000 - $46,000•Remote

About The Position

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals. If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help. We are currently seeking a Consumer Proposal Inquiries Administrator to join our team. The ideal candidate will provide superior customer service and administrative support for the Consumer Proposal file administration process. This role has the flexibility to work from home and an uninterrupted high-speed internet connection is a must.

Requirements

Previous insolvency experience
Post-secondary education or related equivalent experience
Ability to de‑escalate challenging situations while maintaining professionalism, strong conflict‑resolution, and high standard of customer service in a fast‑paced environment.
Excellent verbal and written communication skills to speak effectively with clients and other third parties
Strong attention to detail and the ability to multitask in a fast-paced environment
High computer literacy including the ability to learn new programs
Excellent time management and organizational skills
Great interpersonal skills to deal with team members, staff, and clients
Strong learning skills
A team player who can also work independently and take ownership of their workload

Nice To Haves

Insolvency Administrator Certificate (asset but not required)

Responsibilities

Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:
Addressing proposal payment requests, NSF payments and mitigating defaults
Coordinating revival processes
Efficiently respond to current clients inquiries relating to the status of their file
Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
Issuing status and other miscellaneous letters to the debtors, creditors etc.
Liaising with other team members to ensure efficient and diligent administration of the proposal estates
Ensure phone queues are cleared and assigned tasks are completed on a daily basis
Work together with colleagues to help assist the clients
Participate in ongoing training to improve technical knowledge