Consumer Loan Servicing & Processing Specialist

Kirtland Federal Credit Union•Albuquerque, NM

11h•Onsite

About The Position

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Consumer Loan Processor to join Kirtland Credit Union! This is a regular, full-time position based at our Albuquerque Headquarters. This position is a full time, completely on-site at our Gibson location in Albuquerque, NM! SIGN-ON BONUS AVAILABLE Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program that includes employer match. Paid time off with accrual starting from day one. 11 Paid holidays off during the year! Tuition Reimbursement for College Degrees Employee Clothing Advance Fitness Reimbursement Program Employee Assistance Program Short- and Long-Term Disability Travel Assistance This is what we would like you to do: Responsible for reviewing, processing, funding, and servicing of all consumer loan products generated through both the direct and indirect channels. Responsible for following established procedures, policies, and guidelines for quality control. Works closely with loan origination employees to create a seamless loan funding process. Performs post-funding activities to ensure KCU’s collateral lien is properly perfected. Provides support with processing of other consumer loan servicing activities such as total loss processing, insurance claims, and lender force placed insurance processing. Apply state and federal regulatory and legal requirements to loan funding and servicing processes. Ensures that areas of responsibility support Kirtland Credit Union’s (KCU) mission, vision, strategic objectives, and service standards. Ensures that services are delivered professionally and efficiently. Supports and provides exceptional internal and external member experiences.

Requirements

High School Diploma or equivalent
At least one year of work experience in a financial institution, preferably in Consumer Loan Servicing or Loan Processing preferred.
Knowledge of applicable regulations.
Strong interpersonal skills and the ability to work well with members, co-workers, and various departments.
Must have excellent communication skills, be highly organized, and possess multi-tasking abilities.
Ability to work with a high degree of efficiency, accuracy, and self-accountability in a fast-paced environment.
Strong in PC proficiency including Word, Excel, Outlook, with the ability to learn new software programs as required.

Nice To Haves

At least one year of financial institution experience is preferred.

Responsibilities

Assumes responsibility for loan documentation accuracy and effectively funds loans in accordance with state and federal laws and regulatory requirements, and KCU lending policies and procedures.
Maintain working knowledge of KCU lending policies, guidelines, and procedures.
Remain up to date with state and federal regulatory requirements through required regulatory training and updates to internal policies and procedures.
Monitor funding queues and process and fund direct consumer loans.
Review loans and documentation to ensure compliance with federal and state regulatory and legal requirements, KCU lending policy, guidelines, and procedures.
Process and fund indirect loans in a timely manner by effectively communicating with third-party processors and/or dealers to obtain complete loan packets.
Maintain tracking to ensure timely follow up with dealers for missing information.
Perform transactions required to facilitate loan funding, processing, closing, and lien perfection.
Work with underwriters to ensure loans are funded within compliance with KCU policies, guidelines, and procedures, as well as state and federal regulatory requirements.
Provide feedback to origination employees in a manner which will promote collaboration between the departments.
Assumes responsibility for post-funding activities to secure KCU’s lien position on collateralized loans.
Effectively performs loan record updates, transactions, and other file maintenance to effectively service consumer loans, while mitigating risk.
Obtain proper documents needed to ensure perfection of liens to protect KCU’s security interests.
Perform follow ups with state motor vehicle requirements to ensure KCU’s lien is perfected accordingly.
Analyze and verify the integrity of KCU core system loan data.
Perform servicing updates of loan records in the core system including, but not limited to, loan recasts, payment adjustments, payment deferrals, and other specialized servicing adjustments.
Ensures that loan maintenance is completed according to legal documents, KCU policy, and procedures.
Process total loss claims, working effectively with insurance companies, members, and Account Resolutions Department when necessary.
Works in collaboration with the Account Resolution Department for updating and processing force placed insurance (Collateral Protection Insurance (CPI)), adjusting members’ payments and assist with tracking collateral insurance.
Post loan payoff payments as necessary.
Review and process paid loans according to departmental procedures and properly release liens as necessary.