Consumer Lending Servicing Specialist

Royal Credit Union•Eau Claire, WI

5d•$18 - $20

About The Position

Are you someone who thrives in a fast-paced environment, loves solving complex problems, and is passionate about providing exceptional service? Join Royal Credit Union as a Consumer Lending Servicing Specialist! In this role, you’ll support a variety of consumer lending functions, collaborate with team members and vendors, and ensure our Members receive accurate, efficient, and high‑quality loan servicing throughout every step of the process. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You’ll Do: The Consumer Lending Servicing Specialist provides support to Royal Credit Union team members and Members for all Royal's consumer loan products while providing exceptional, efficient, and quality service. Responsible for all servicing functions on consumer loans throughout their perspective lifecycle. This includes working with a variety of reports in several different software systems. Maintain a high level of knowledge and understanding of new and existing consumer loans and be available to answer procedural questions for all team members and assist as needed. Ensure accuracy and compliance with daily processes to perform assigned items such as financial transactions, lending reports, Member research and corrections.

Requirements

High School Diploma or Equivalent
Two years working in a financial environment, including loans and loan processing or equivalent experience
Customer service experience
Must be bondable
Occasional travel within Royal’s geographic footprint
Able to assess complex loan-related issues, identify root causes, perform accurate monetary and non‑monetary adjustments, and independently implement workable solutions in high-volume environments.
Skilled in interviewing, listening, and resolving recurring concerns while supporting both Members and internal team members with clarity, professionalism, and empathy—even in stressful situations.
Able to coordinate shifting priorities, meet strict deadlines, manage multiple tasks simultaneously, and maintain meticulous attention to detail while producing accurate data entry and documentation.
Demonstrates working knowledge of financial services, Microsoft Office products, and various loan servicing systems; readily learns new technologies; and effectively uses digital tools such as tablets, smartphones, and laptops.
Works productively amid frequent interruptions, contributes positively to team environments, and follows regulatory, audit, and confidentiality requirements while upholding Royal’s core values.

Nice To Haves

Two years working in a financial environment, including loans and loan processing or equivalent experience
Two years of previous Royal Credit Union experience

Responsibilities

Responsible for all servicing functions on consumer loans throughout their perspective lifecycle.
Maintain a high level of knowledge and understanding of new and existing consumer loans and be available to answer procedural questions for all team members and assist as needed.
Ensure accuracy and compliance with daily processes to perform assigned items such as financial transactions, lending reports, Member research and corrections.