Consumer Experience Specialist I

GOAT Group

5d•$15 - $21

About The Position

The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers. Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed. The result is a world-class customer experience that builds trust with our buyers and sellers worldwide.

Requirements

Passion for sneakers, technology and helping others succeed
Experience delivering customer focused solutions to meet customer needs
A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
Excellent written and verbal communication skills; able to interact with customers in a clear and concise manner
Must be a team player who is able to make independent decisions based on established guidelines
Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted environment
Must have reliable wifi
Highly organized with demonstrated attention to detail
Must be available and willing to work extended hours as needed (during crunch times!) per day or per week, and holidays, to meet business needs

Responsibilities

Be working a shift Pacific Time Zone: 9am - 6pm including a weekend day
Resolve customer support issues with the utmost patience and by adhering to company policies
Provide fast, accurate, and personalized customer support with a positive attitude through email and chat
Troubleshoot technical issues related to our mobile apps and website
Maintain a position of trust and responsibility by keeping customer information and interactions confidential
Be flexible to carry out other assignments as they come up