Onboarding- Consumer Engagement Professional 1

CenterWell

1d • Remote

About The Position

Become a part of our caring community The Consumer Engagement Professional 1 Professional oversees the enrollment, education, engagement, and activation duties for Humana’s Primary Care Organization. The Consumer Engagement Professional contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing patients on the use of available resources. Individual will learn how to utilize their knowledge of the concepts/standards, regulations, strategies, and operating standards to best find success in this role. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Requirements

• Customer service experience.
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Possess a strong attention to detail, sound critical thinking and follow up skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Proficient in Microsoft Outlook, Word and Excel

Nice To Haves

• Bachelor's degree in Business or related field or comparable experience and background
• Prior experience in a Sales or Sales Support position
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance.

Responsibilities

• Collaborate with patients to identify health challenges and identify gaps in care
• Educate patients on benefit offerings, schedule first appointment visits and confirm contact information
• Follow up with patients to ensure satisfaction and success with elected benefits resulting in patient retention
• Other duties as assigned

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level