Personal Loans Director - Onboarding & Engagement
About The Position
The Personal Loans Director plays a key role in driving LendingClub’s success by building a best-in-class onboarding and engagement experience for our members. This role will oversee initiatives to develop a best-in-class onboarding and engagement experience that guides our members through their financial journey, celebrates their progress, and offers relevant LendingClub products aligned with their goals. This role calls for a data-driven leader with a strong understanding of engagement strategies in unsecured lending and a passion for building member-centric programs. The ideal candidate is both a strategic thinker and an experienced operator with strong analytical acumen, a deep understanding of unsecured lending dynamics, and a passion for developing teams and programs that scale. This leader will shape and execute growth strategies in close partnership with Product, Marketing, Risk, Fraud, Finance, and Operations to achieve business goals.
Requirements
- 10+ years of experience in consumer lending, financial services, management consulting, or related industries, with proven success managing loan onboarding and member engagement
- Deep expertise in unsecured lending, customer lifecycle management, and financial product strategy
- Proven ability to translate data-driven insights into actionable growth strategies
- Strong mentorship skills with experience supporting junior team members and contractors in a fast-paced, matrixed environment
- Excellent communication and collaboration skills, with the ability to influence across functions
- You understand how to apply AI to complex, high-stakes work — not just for efficiency, but to unlock better outcomes. You set a high bar for responsible use, including attention to data integrity, model limitations, and compliance considerations
- Bachelor’s degree in Business, Economics, Finance, or related field; or equivalent work experience
Responsibilities
- Own LendingClub’s Personal Loans onboarding and engagement strategy and build an ongoing relationship with our members
- Build engaging experiences and outreach campaigns after loan issuance in partnership with product and marketing
- Increase conversion in the final stages of loan issuance by streamlining final verifications and approvals in partnership with fraud and risk
- Optimize loan funding and disbursement processes, including minimizing required applicant touchpoints to link and verify external financial accounts
- Develop, evaluate, and advocate for strategies to build new Personal Loan features that improve our members’ experience or are responsive to member requests
- Drive continuous improvement through ongoing experimentation throughout the Personal Loan member lifecycle
- Translate ideation and strategy into clear proposals and operating plans
- Partner with Business leaders and Product on performance metrics, forecasts, and portfolio objectives
- Ensure operational excellence and compliance across all initiatives
- Lead business reviews and performance reporting to senior leadership, highlighting results and actionable optimizations
- Leverage AI to increase your efficiency, ideate on new strategic proposals, generate competitive insights, and review technical analyses & code
- Help train and mentor a high-performing team of analysts, managers, and contractors
Benefits
- medical, dental and vision plans for employees and their families
- 401(k) match
- health and wellness programs
- flexible time off policies for salaried employees
- up to 16 weeks paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
501-1,000 employees
